Introduction

At Northern Health, we take care of the residents of Melbourne’s north, by providing a diverse range of health services, at Northern Hospital Epping, Broadmeadows Hospital, Craigieburn Centre and Bundoora Centre. We also collaborate with our partners to help expand the range of healthcare services offered to our culturally rich and diverse community.

Northern Health provides a vibrant, fast-paced workplace, with the busiest Emergency Department in Victoria. We are located in the rapidly growing northern suburbs, which is driving us to think innovatively about the needs of the population and what the health system of the future might need to look like to meet those needs.

As an organisation, we are shifting our focus from illness to putting a spotlight on supporting our community in ‘staying well’. In order to achieve this, we are developing strong relationships with other health service providers and the community across the region, to help us think differently about the future.

Northern Health provides a dynamic working environment, with a strong culture of teamwork, diversity, safety and respect.

Our Strategic Plan

Northern Health’s Strategic Plan for Northern Health includes the following elements -

Our Vision:

A healthier community, making a difference for every person every day.

Our Values:

• Safe – We provide safe, trusted care for our patients. We are inclusive, culturally                       safe, celebrating the diversity of our community.
• Kind – We treat everyone with kindness, respect and empathy.
• Together – We work together with our staff, patients, consumers and health system partners.

Our Priorities:

Northern Health has determined five strategic goals.  Focussing on these goals will support us to achieve our vision and mission.

• A safe, positive patient experience
• A healthier community
• An innovative and sustainable future
• Enabled staff, empowered teams
• Engaged learners, inspired researchers

These priorities are inter-related in that success in one area is dependent on success in another.  Detailed plans have been developed to support each of the priority areas. 

All Northern Health employees will contribute to improving patient safety by being familiar with, and applying the National Safety and Quality Standards and criteria.

Safety, Quality and Clinical Governance at Northern Health

Northern Health is dedicated to providing the highest quality of care in the safest possible environment for every patient every time. We are focused on strengthening the safety and quality of care across the continuum, with a focus on saving lives, reducing harm and improving the patient experience.

Northern Health’s safety and quality improvement activities focus on delivering the Strategic Plan and Operational Business Plans, and are supported by the Northern Health Clinical Governance and Risk Frameworks, and the Northern Health Quality Improvement Methodology.

The Northern Health Quality Management System brings together the core elements that underpin how:

• Quality and Clinical Governance is determined.
• Quality services are delivered.
• Risk is managed.
• Audit – what matters is monitored.
• Our committees monitor performance of controls put in place to ensure safe patient care.